ABSTRACT: The Massachusetts Department of Transportation (MassDOT) Highway Division is tasked with collecting crash data and providing timely, accurate vehicular crash information to Federal, State and Local authorities in addition to ensuring the information is publicly available. The data is also critical to supporting Highway’s roadway safety management process. In 2018 the Highway Division embarked on an effort to streamline its existing crash data collection, geocoding, review and validation, and reporting processes by designing, developing, and deploying a modern, stable, extensible, scalable, and integrated enterprise system titled Interactive Mapping Portal and Crash Tracking (IMPACT). Deploying a methodology steeped in collaboration, the project has resulted in a suite of process improvements by developing streamlined workflows and integrating new functionality as elicited through a comprehensive requirements elicitation phase coupled with an agile development process. Balancing a desire for commercial off the shelf (COTS) based solutions with unique workflow requirements, IMPACT achieves the goals of replacing the existing system, leveraging Esri’s Roads and Highways, enhancing critical workflows, realizing an updated and integrated data model, and deploying a comprehensive reporting and analytical toolset. This presentation will outline process improvements, system design patterns, management challenges, and ultimate success realized through this important effort.
